Cancellation & Refund Policy
Last Updated : June 2026
Overview
We understand that plans can change.
This policy explains when refunds may be available and how cancellations are handled.
Customer Cancellations
More Than 30 Days Before Rental Start Date
Customers are entitled to a full refund of amounts paid.
Between 14 and 30 Days Before Rental Start Date
Customers are entitled to a refund of 50% of amounts paid.
Less Than 14 Days Before Rental Start Date
Bookings are generally non-refundable.
Booking Amendments
Where availability allows, customers may request changes to:
• Rental dates
• Collection arrangements
• Delivery locations
• Bundle selection
Requests should be submitted as early as possible.
ReadyCamp cannot guarantee that changes will be possible.
Weather Conditions
Camping is an outdoor activity and weather conditions are part of the camping experience.
Refunds will not normally be issued solely because:
• Rain is forecast.
• Temperatures are lower or higher than expected.
• Wind conditions are less favourable than anticipated.
Exceptional Circumstances
ReadyCamp may, at its sole discretion, offer:
• Alternative rental dates
• Credit vouchers
• Partial refunds
This may apply where circumstances are outside the customer’s reasonable control.
Business Cancellations
In the unlikely event that ReadyCamp cannot fulfil a booking due to circumstances within our control, customers will receive either:
• A full refund; or
• An alternative rental option of equal or greater value.
Refund Processing
Approved refunds will normally be processed to the original payment method.
Processing times may vary depending on the payment provider.
Contact
Questions regarding cancellations should be directed to our support team before cancelling a booking.